Refund policy
Effective Date: July 5, 2026
Business Name: Eden's Echo Farmstead
Website: https://www.edensechofarmstead.com
1. Overview
Eden's Echo Farmstead is committed to providing quality products. Please review this Refund & Return Policy carefully before making a purchase.
All purchases made in-store or online are subject to the terms outlined below.
2. Return Eligibility
Returns must be requested within 30 days of the delivery date for online orders or within 30 days of purchase for in-store purchases.
A valid receipt or proof of purchase is required.
Unless required by applicable law, eligible returns are issued as store credit or exchange only. Refunds are not provided except where required by law or at management's discretion.
3. Final Sale / Non-Returnable Items
The following items are considered Final Sale and are not eligible for return, exchange, or store credit unless required by applicable law:
- Food and beverage products
- Opened consumable goods
- Opened skincare or personal care products
- Opened essential oils
- Pet treats
- Gift cards
- Final sale and clearance merchandise
- Seasonal merchandise after the associated holiday or event
- Custom or personalized products, if offered
- Products that have been used, altered, or damaged after delivery
4. Condition of Returned Items
Eligible items must be returned in their original condition, unused, unopened where applicable, and in their original packaging whenever possible.
All returned merchandise is inspected upon receipt before an exchange, replacement, or store credit is issued.
We reserve the right to deny any return that does not meet these requirements.
5. Online Orders
Customers requesting a return for an online order should submit a return request through their customer account, when available, or contact us before shipping any item back.
Returns sent without prior authorization may not be accepted.
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless the return is the result of our error, such as receiving the wrong item, or the item arrived damaged.
Eden's Echo Farmstead is not responsible for lost, stolen, or damaged return shipments. We recommend using a trackable shipping service for returns.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 5 days of delivery.
We may request photographs or additional documentation before approving a replacement, exchange, or store credit.
If a package arrives visibly damaged, we recommend taking photographs of the package and its contents before opening or discarding any packaging materials. This information may be required to assist with a shipping carrier claim.
Please retain the product, original packaging, and shipping materials until your claim has been reviewed.
7. Lost or Delayed Shipments
Once an order has been transferred to the shipping carrier, delivery times are outside our control.
If your package appears lost or significantly delayed, please contact us. We will gladly assist you in working with the shipping carrier to help locate your shipment or initiate a claim when appropriate.
For additional information about order processing, shipping methods, delivery estimates, and temperature-sensitive products, please see our Shipping Policy.
8. Refused or Undeliverable Orders
Orders returned because of an incorrect shipping address provided by the customer, failure to accept delivery, or failure to retrieve a package from the carrier may be subject to return shipping charges before store credit is issued.
9. Order Cancellations
Orders may be canceled only before they have been fulfilled.
Once an order has been fulfilled or shipped, it cannot be canceled and will instead be subject to this Refund & Return Policy.
While we make every effort to honor cancellation requests, we cannot guarantee that an order can be canceled before fulfillment begins.
Recurring subscription purchases are governed by our Purchase Options Cancellation Policy. Shipping and delivery information is governed by our Shipping Policy.
10. Return Abuse or Fraud
We reserve the right to limit or refuse returns, exchanges, or cancellations that appear to be fraudulent, abusive, excessive, or inconsistent with this policy.
11. Management Discretion
Management reserves the right to approve, deny, or limit any return, exchange, or cancellation request at its sole discretion, except where prohibited by applicable law.
Exceptions to this policy may be granted on a case-by-case basis.
12. Contact Information
To request a return, exchange, cancellation, or report a damaged shipment, please contact us before sending any item back.
Eden's Echo Farmstead
Email:
Contact Us
Phone:
(520) 595-1577
Mailing Address:
PO Box 41
St. David, AZ 85630
Website:
https://www.edensechofarmstead.com