Shipping policy
Effective Date: July 5, 2026
Business Name: Eden's Echo Farmstead
Website: https://www.edensechofarmstead.com
1. Overview
Thank you for shopping with Eden's Echo Farmstead. We take pride in carefully preparing and packing every order. This Shipping & Local Pickup Policy explains how we process, ship, and deliver orders placed through our online store.
All orders are subject to the terms outlined below.
2. Order Processing
Orders are typically processed and prepared for shipment within 2–3 business days.
Orders are processed Monday through Friday, excluding weekends and major holidays.
Orders placed after 4:00 PM Arizona Time will begin processing on the next business day.
During periods of high order volume, promotional events, or holidays, processing times may be extended. If a significant delay occurs, we will notify you using the contact information provided with your order.
Every order is carefully packed by our team to help ensure it arrives safely and in excellent condition.
3. Shipping Rates & Methods
Shipping rates are calculated during checkout based on your shipping address, package weight, package dimensions, and selected shipping method.
We ship using trusted carriers such as USPS, UPS, and other available shipping partners.
Available shipping methods and estimated delivery times are displayed during checkout.
Once your order ships, you will receive a shipping confirmation email containing tracking information, when available.
Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.
4. Free Shipping
We offer Free Standard Shipping on qualifying orders of $49 or more within the United States.
Free Standard Shipping is automatically applied at checkout to qualifying orders after discounts have been applied. Some exclusions may apply and will be clearly indicated during checkout.
We reserve the right to modify or discontinue free shipping promotions at any time.
5. Delivery Estimates
Most orders arrive within 3 to 10 business days after shipment, depending on the shipping method selected and destination.
Delivery estimates are provided by the shipping carrier and are not guaranteed. Weather, holidays, carrier delays, natural disasters, or other circumstances beyond our control may affect delivery times.
6. Local Pickup
Local Pickup may be available for eligible orders at checkout.
Available pickup locations include:
-
Benson Store
817 W 4th St
Benson, AZ 85602 -
Marana Store
11320 W Tangerine Rd, Suite 108
Marana, AZ 85653
You will receive a notification when your order is ready for pickup. Please wait until you receive your "Ready for Pickup" confirmation before coming to the store.
7. Shipping Address Accuracy
Please verify that your shipping address is complete and accurate before placing your order.
Eden's Echo Farmstead is not responsible for shipments delayed, lost, or returned because of incorrect or incomplete shipping information provided by the customer.
If a package is returned because of an incorrect address, failure to accept delivery, or failure to retrieve a package from the carrier, additional shipping charges may apply before the order can be reshipped.
8. Lost or Damaged Shipments
Once your order has been accepted by the shipping carrier, delivery is the responsibility of the carrier.
If your package appears lost, delayed, or arrives damaged, please contact us within 5 days of delivery.
Please include photographs of the damaged item(s), the shipping box, the shipping label, and any packing materials.
Depending on the circumstances, we may provide a replacement, exchange, store credit, or assist in filing a claim with the shipping carrier.
Please retain all packaging materials until your claim has been reviewed.
9. Whipped Tallow & Temperature-Sensitive Products
Whipped Tallow and certain other handcrafted products are temperature-sensitive and require special handling during shipping.
To help preserve product quality, Whipped Tallow orders are typically shipped Monday through Thursday.
Orders placed after 4:00 PM Arizona Time on Thursday, as well as orders placed on Friday, Saturday, or Sunday, will generally ship the following week to reduce the possibility of packages sitting in transit over the weekend.
During warmer months, typically March through October, temperature-sensitive products may be shipped with protective packaging and may arrive cool or frozen.
While we take every reasonable precaution to protect temperature-sensitive products during transit, exposure to high temperatures during shipping or after delivery may cause minor softening, melting, or texture changes. These changes generally do not affect product quality or intended use and are not considered product defects.
Please allow temperature-sensitive products to return to room temperature before opening or using them.
10. Order Status
You may monitor the status of your order through your customer account, if available, or by using the tracking information included in your shipping confirmation email.
If you have questions regarding your order status, please contact us.
11. Domestic Shipping
At this time, Eden's Echo Farmstead ships only within the United States.
We do not currently offer international shipping.
12. Holiday & Seasonal Shipping
During holidays, promotional events, and periods of unusually high order volume, processing and delivery times may be longer than normal.
We appreciate your patience during these busy times and will make every effort to process and ship your order as quickly as possible.
13. Contact Information
If you have questions regarding shipping, local pickup, or your order, please contact us.
Eden's Echo Farmstead
Email:
Contact Us
Phone:
(520) 595-1577
Mailing Address:
PO Box 41
St. David, AZ 85630